Guest User
November 27, 2023
My trip was organised by my daughter’s work as a Christmas shopping weekend to Liège staying at the Globales Post Hotel. The hotel itself was adequate for our purpose. The room was clean and the bed comfortable. However, the attitude of the staff was very poor, surly and unhelpful. There was no milk in our room so I rang reception to ask for some and was told to go to the bar. I went to the bar and had three little pots thrust into my hand from a silent and unsmiling member of staff. We were informed brusquely that we were not allowed to order from the a la carte menu. “Non, that is your food” we were ejected from the dining area and told to go to the bar for after dinner drinks where there were no seats available resulting in us having to cut short our evening and when my daughter asked for ketchup for her breakfast the following morning, she was told no despite knowing they did have some. If the hotel doesn’t want to cater for coach parties, then they shouldn’t accept the booking. I do realise that there were probably discounts given for a large party which may have had a bearing on the attitude of the staff BUT….that doesn’t excuse us being treated like second class citizens. We, the party, didn’t negotiate the deal, we just innocently went on a weekend break only to be shabbily treated. On the plus side, the food was acceptable and plentiful and the facilities were good. The less said about Liège itself the better. I would not go back if I was paid to.